Case Application Fast-Forwarding Blockbuster Answers Essay

ABSTRACT This study was conducted to determine the consumer preferences of international brands over local items. This research is design to find out the buying behavior of young consumers. This paper examines consumer preferences and attributes of decision making in segment of respondent in Vehari, Pakistan. A number of factors affect the consumer purchase decisions. The results suggests, that group of consumer prefer the attributes like, Quality, Price, Social Status, Design of products. It also suggests the preferences for foreign products over local products. The research was conducted in Vehari and the sample selected 65. The data collected for research was through a questionnaire and was conducted in CIIT Vehari Campus since the target audience was largely the youth. Key Words: Preferences of international brands, Quality of products, Price of products, Social status, Design of the products. INTRODUCTION: This research is proposed to the consumer preference of international brands over local production. The biggest factor that changes the consumer purchasing decision is quality when they prefer international brands over local brands. Consumers are more information about other culture, lifestyle and brand. On the other hand electronic sources are available to access international brand information in seconds. In last few years increasing of globalization had made intensely impact on market and also on consumer choice. Through globalization companies have advantage to participate in international market and approach to new consumer markets. The main purpose of this study is to find the factors that are influencing consumer’s living in Vehari and their choices of purchasing international brands over local brands. The main objective of this study is to learn about how country of origin effect and change the choices and willingness of the consumer. This research will investigate the purchasing behavior of Vehari consumers towards international brands over local products. Country of origin of any product tells the reputation of the specific country. It also shows the national characteristics, economics, political background, social system, tradition and history of any particular region. In short country of origin is overall perception of the consumer about particular country. It is necessary to establish parameters to measure the consumer attitude toward consumer preference on international brands rather local brands. However, for some products and services â€Å"the tastes and preferences of consumers in different nations are beginning to converge on some global norms† (Holt, 2002). Consumers seem to value and admire global brands and regard such brands as a status symbol, from a consumer perspective brands may vary (Ismail, Masood, & Tawab, 2012). The preference of brand depends on best alternatives among availability (Tversky & Shafir, 1992). One goal of consumer is accurate selection results in value satisfaction (Bettman, Luce, & Payne, 1998) it is not just depends on judgment of any single attribute of a product (Elliot & Cameron, 1994). In other context, scholars argue that local cultures are yet very powerful force shaping consumers preferences and but some identify a tendency in consumers â€Å"hybridize† (Holton, 2000), â€Å"glocalize† (Ritzer, 2003) or â€Å"creolized† as a way to combine global and local cultural forces have impact. International and global brands can be defined as the multi market approach in consumer markets (Johansson & Ronkainen, 2005) while local brands defined as the local manufacturing’s approach to consumer markets. Today is ages of globalization so business are become international and cross national that why customers mostly recommended and preferred the international brands due to their top quality, user friendly and customer oriented products (Netemeyer, 1991). Purpose of the Study The main purpose of our study is to find the factors that are influencing consumer’s choices of youth of purchasing international brands over local brands in Vehari, Pakistan. There are many factors which influence consumer decision. Such as quality of products, price of products, social status, design of products. The study is also designed to find out the buying behavior of young consumers, attitudes towards international brands and local items and preference for international brands. LITERATURE REVIEW: Hornsby (2010) was saying that the purchasing process of consumer mostly depends on the attributes and features of the product. In many situations consumers search alternatives of the products and these alternatives and substitutes are foreign made so consumer decide that he or she use foreign products and these products can fulfill their needs and wants. In foods items there are few attributes which affecting the purchasing decision of the consumer, like appearance and price of the food. If foods items are fresh and their appearance is nice so consumer easily influence and want to purchase these food items. On the other hand price is another factor which influences the perception of the consumers. Price of the product made either good or bad impact on consumer. If product is expensive but its attributes and features is quite different rather than other product and also fulfill the demand of the consumer than consumer will be satisfy by that product and purchase it again and again. He also described that some consumers are very conscious about the manufacturing of the product. Made in image deep and strong impact on consumer purchase decision. If any product which is foreign made that easily influence the consumer rather the domestic product, that’s why now a day’s labeling or made in Japan, made in U.S.A and made in U.K is liked by consumer and prefer over the local manufacturing because foreign products have high quality, new technology and very durable and reliable. Past studies and survey are mostly based on above three attributes (price, appearance and county of origin). These are key features of the any product which affect the consumer choice and willingness. In different survey participants highly ranked these three attributes about their purchasing decision and shopping habits. Al-Mamun & Mahmud (2011) were saying that consumer behavior can be easily influenced by the factor of country of origin because in domestic and international markets foreign products are dominated by their high quality and new technology. This is true facts that every consumer evaluates domestic and foreign products through quality and features of the product. Previous research shows that such characteristics as quality, durability, appearance, prestige, safety, price, availability and risk affect consumer evaluation of product quality and has a significant impact on consumer’s purchase preferences. Shah and Khattak (2011) said that consumer preference is directly relate to the economic growth of the country of origin. The concept of good quality is the sign of economic development that is the reason consumers of developing country prefer more foreign products rather the local brands because good quality is the sign of developed countries. Because consumer not compromise on quality the consumer may pay for local product which are of high quality rather foreign products ignoring prices. It is an empirically improved that if a foreign brand with its original producer become weaker with the passage of time as the brand started to be produced locally. In developing countries like Pakistan, India and Saudi Arabia foreign brands are not prefer only because of quality but are preferred for status quo, ego. It is also proved that education, life style also in favor of imported products. Merino & Gonzales (2008) said that many organizations have changed their strategy by knowing trends of globalization which focus on global brands rather multi marketing approach. Global brands have not one line definition, but previous studies define as multi market reach of products that are perceived as a same brand worldwide by customer. However brand is a communication of information, a consumer perceived to identify it. Communication stimulates active knowledge of the brand presence, relevance, performance, advantages and bonding (Consumer feel the brand is only one that offer key advantages). Previous research proved that understanding the differential advantage, which global brands may have on loyalty drivers in context of Latin American markets. The consumer recognizes advantage of global brand by differentiation and enhanced quality, in other hand local brands are perceived by customer in term of fair price and popularity. That is why Brazilian seem to be more open to global brands rather than Mexican and Argentinean customers prefer local brands. Ismail, Masood & Tawab (2012) said that the most important factors that influence a consumer’s final decision are the price and quality of the product. Because the consumers usually relate the price of the product with its quality, a brand priced too costly is generally perceived as a high quality product. Similarly, a product priced too low affordable by many but perceived quality is low. Globalization also contributes to enable worldwide organization in one single market. Other factors which influence on the consumer preference include; consumer ethnocentrism, country of origin, social status, price relativity with the competing brands and family and friends. Study exposed that the quality of the product has more impact on purchase decision of the customer to buy global brands. In practice, our people, especially the females were found to be extremely prone to the global brands to meet current fashion and trends. Status symbol is also a factor influencing on customers to buy imported products. Ho, Teik, Ing, Phing & Peng said that customers influence to buy global brands in search of status and perceived quality. While globalization is the success factor of many large organizations, local companies can also obtain competitive advantage through profound understanding globalization. Global brands are more likely to be preferred by consumers as they have the ability to associate status, wealth and prestige with the self-identity of a consumer and further enhance social standings in a social class. Perceived quality is the subjective judgment of consumers towards a product or brand superiority and distinction. The most influential factor among social motives for consumer shopping and purchasing decision is the enveloping desire for social status. Malaysian customers overall perceived quality of Toyota automobiles were found to have significantly higher perceived quality and status than Perodua automobiles. Theoretical Framework: The dependent variable â€Å"preferences of international brands† can be explained by four independent variables; (1) quality of the products (2) price of the products (3) social status (4) design of the products. Consumers of developing countries wants to purchase the products of developed countries because they thing the products of developed countries has high quality. Consumes relate the price of product with its quality, they thing that the product of low price has the low quality and a product which has a high price has a high quality. Products of developed countries are measured as indication of high social status. Consumers are also prefers the design of the products if the design of the product is good than consumer purchases it regularly. Schematic Diagram for the Theoretical Framework Variables Independent variables: âž ¢ Quality of the products âž ¢ Price of the products âž ¢ Social status âž ¢ Design of the products Dependent variable: âž ¢ Preference of international brands Hypotheses H1: There is a positive relationship between consumer purchasing attitude and quality of the products. If the quality of a product is high than the attitude of consumer toward a product is positive and if the quality of a product is low than the consumer response is negative to purchase the product. H2: There is a negative relationship between price of the product and consumer purchasing attitude. If the price of product is high than the consumer attitude towards a product is negative and if the price of the product is low than the consumer attitude towards a product is positive. H3: Consumers prefer the international brands because it adds to the social status of consumers. Consumers will prefer the products manufactured by a foreign owned company because it adds to the social status of consumers. H4: Design of products has also positive relationship with consumer behavior. The design of a product made impact on consumer purchasing design. If the design of a product is good then customer purchases it frequently. Research Methodology: Data Collection This research is conducted through regression analysis. In this research it is needed to understand the consumer perception of international brands over local items. The tool of our research is questionnaires; this is primary research because this is firsthand knowledge or information. The research is conducting on why consumers prefer the international brands over local items of Vehari, Pakistan. The data has been collected through questionnaires and each questionnaire contains nineteen (19) statements and the questionnaire have distributed in CIIT Vehari Campus. The sample for this research included 65 consumers. Simple random sampling is used for this research for data collection. Results and Analysis: Table # 01: |Model Summary | |Model |R |R Square |Adjusted R Square |Std. Error of the | | | | | |Estimate | |1 |.527a |.278 |.230 |.90372 | |a. Predictors: (Constant), design, social status, quality, price | From model summary of regression analysis it is evaluated that all independent variables (quality, price, social status & design) affect dependent variable (preferences of international brands) 52.7% as mentioned in table 1. Table # 02: |ANOVAs | |Model |Sum of Squares|Df | |b. Dependent Variable: preferences of international brands | | | The results of this research are more significant. Data used in this research providing accurate results as shown as .001 in ANOVA (table 2). Table # 03: | | |Coefficients | |Model |Unstandardized Coefficients |Standardized |t |Sig. | | | |Coefficients | | | | |B |Std. Error | Finally regression analyses describe the relationship between dependent variables and independent variables. It also describes their relation structure, whether they have positive relation or negative. Regression analyses show that quality, social status and design have positive relation with preferences of international brand, with the increase in one unit of all there become positive change of .662, .120 and .100 occur respectively in dependent variable. The quality have positive relation with consumer preferences because the consumer perceived that the international brand have more quality rather than local items. The social status has positive relation with consumer’s preferences of international brands because consumers perceived that they increase their social status in society through the use of international brands. The price of products has also positive relation with consumer’s preferences because consumers perceived that the design of international brands is better than local items. On the other hand price has negative relationship with dependent variable, with the increase in one unit of price there become -.275 changes occur in preferences of international brand. The price of products has negative relation with consumer’s preferences because consumers are not preferred the international brand if it has same price as local item. Recommendations and Suggestions Our local brands have not so good quality, their design is not well and there is no much variety in our domestic products that’s why our customer goes to purchase the international brand so frequently. Local companies charge more price because government of Pakistan charge value added tax and other type of taxes from domestic companies so companies increase their prices that’s why customer mostly purchase international brands due to their good quality, designs and lot of variety. Conclusion: This research is an important contribution consumer’s preferences literature. This research concluded that consumers of Vehari, Pakistan have a stronger and positive image about the international products. The feel a personal pride when have the international products. References: Bettman, J., Luce, M., & Payne, J. (1998). Constructive Consumer Choice Processes. Journal of Consumer Research , 187-217 Elliott, G. R., & Cameron, R. C. (1994). Customer Perception of Product Quality and the Country-of-Orign Effect. Journal of International Marketing , 49-62 Holton, Robert (2000), Globalization’s cultural consequences, Annals of the American Academy of Political and Social Science, 570 (4), 140–152 Hornsby, D. G. (2010) â€Å"Attributes Affecting Consumer Choice† Ismail, Z., Masood, S. & Tawab, M. Z (2012). Factors affecting consumer preference of international brands over local products. International conference on science and humanity, 2(31), 54-59 Johansson, Johny K., Ilkka A. Ronkainen (2005), â€Å"The esteem of Global Brands†, Journal of Brand Management, 12 (5), 339-354 Khattak, N. M & Shah, A. T. (2011). Consumer’s attitudes towards non-local products. International conference on business and economic research, 321-332 Mahmud, P. & Al-Mamun, H. M (2011). The role of country of origin effect in the assessment of a market offering. The cost and management, 35-40 Merino, M. & Gonzalez, S. (2008). Global or local? Consumers perception of global brands in Latin America. Latin America advances in consumer research 16-21 Netemeyer, R.G., Durvasula, S. and Lichtenstein, D.R. (1991), â€Å"A cross-national assessment of the reliability and validity of the CETSCALE†, Journal of Marketing Research, Volume 28, pp. 320-7 Ritzer, George (2003), â€Å"Rethinking globalization: Glocalization/ grobalization and something/nothing†, Sociological Theory, 21 (3), 193–209 Tversky, A., & Shafir, E. (1992). Choice under Conflict: The Dynamics of Deferred Decision. Psychological Science , 358-361

Created for Perfection but Destined to Fail

Having a dying child changes a family’s life. A mother will do anything she possibly can to aid this child. Likewise, the rest of the family will have to commit in order for their sibling’s well being. During and after a situation like this, life for the family will not be the same. In the movie, My Sister’s Keeper, directed by Nick Cassavetes, a happily married couple with two children live their life normally and joyfully until the day they learn that their two year old daughter, Kate, had leukemia and would not live past the age of five.In the movie Sofia Vassilieva plays the role of Kate, the dying girl, whose illness would not let her live past the five. Neither Kate’s parents or brother were a match with her and thus could not donate anything to aid her with her terminating disease. The parents decided to produce a one hundred percent in vitro child so he/she could give Kate what she needed: bone marrow, blood donations, and stem cells. Cameron Diaz, Sara Fitzgerald, the mother, together with Jason Patric, Brian Fitzgerald, the husband, agreed to have a baby â€Å"made in a dish to be spare parts for Kate.†(Breslin)And as soon as their baby was born, they would summit her into numerous surgeries so she could donate what ever Kate needed to live. To me this was a great attention grabber for the movie because it gave the plot originality. The in vitro child, Abigail Breslin, Anna Fitzgerald, was twelve and she introduced the movie speaking of how she was only made to aid her dying sister. She was the â€Å"perfect in vitro child who would be Kate’s genetic savior. †(Breslin) Ever since she was a newborn she was summited to numerous operations because of the different needs Kate had.Now that she is twelve, Anna files a lawsuit against her parents wanting to be medically emancipated, to have the rights to her own body. She claims she wants to live her life as a regular twelve year old girl without having restri ctions in her daily activities. Later in the movie however, the audience comes to find that Kate had actually pleaded Anna into filing the lawsuit. Kate does this because she had no desire of living anymore, she wants the suffering to end, and the fighting in her family to end.Kate wanted Anna to be free from the surgeries, she wanted to be at peace and she wanted to free her family from further suffering. Cassavetes directed and created an excellent â€Å"tear breaking† movie yet he failed to properly construct and revise Sara Fitzgerald’s role. Sara was portrayed as a loving mother, but to a point, her character was a selfish. Her main concern since the movie began was her daughter Kate’s well being and was â€Å"not going to let her die. † (Diaz) Sara became a mother primarily interested in making Kate live and thereby forgot her role as a mother not only to Kate but to Anna and her oldest son Jesse.Sara had the entire family dedicated to watching over Kate and her needs. This made Jesse feel ignored and would constantly flee home and Anna grew feeling unloved. When Sara received the papers of the lawsuit, she became infuriated and slapped Anna across the face. This action of hitting her child demonstrated how Sara simply disregards Anna’s opinion because listening to Anna’s desires meant letting Kate die and she was not going to allow that. Sara would rather have Anna feeling miserable with her life than to watch Kate die.She  gave up her entire life to watch over Kate’s health and she was not going to let anyone or anything ruin her twelve year battle. On the other hand, Brian’s role in the movie served mainly to defend his children. Although he struggled the same battle of keeping Kate alive with Sara, his character understood and stood beside what his children needed. He let Sara take over for twelve years but when the lawsuit came he understood Anna’s point and stood beside her. Personall y I loved when he took Kate to the beach because she wanted to see it before dying.He took her even if it meant having an argument with his wife which could lead to getting a divorce. Brian wanted to make sure that his daughter had what she wanted in her last few moments of life. Looking at Roger Ebert’s professional movie criticism and review of the movie My Sister’s Keeper, he stated that the movie is â€Å"an immediate audience-grabber. † He says that the movie is good because of the plot itself. A girl who is twelve was made so she could be spare parts for her dying sister.However, he does mention that the movie is subject to different interpretations to the viewers because some may agree on the lawsuit Anna placed on her parents and others may disagree. The audience’s opinion is controversial depending on their standing point. If a person favors life then he or she would disagree with Anna’s point because if she medically emancipates and decid es not to continue to donate to her sister, Kate would die. Others who favor choice, agree with the lawsuit because Anna has a life of her own and she must pursue and live it.Ebert feels Anna is right to have gone to the lawyer, Alec Baldwin, who proves 90% accuracy on his trials because she is being independent and an achiever of what she believes is correct. He also feels that Anna has been through enough ever since she was born. She has donated her sister blood, bone marrow, and stem cells and has had to undergo several surgeries and stays at the hospital because of these operations. Ebert discusses the issue that Anna should not give away her kidney to her sister because this would limit her physical activities.She will not be able to enjoy her childhood, her teenage years and many other activities she should be experiencing as a teen and even as she grows older. Ebert also discusses how Taylor, Kate’s dying boyfriend, gives My Sister’s Keeper its best element beca use he makes the movie â€Å"tender, tactful and very touching. †(Ebert) His opinion about the appearance of this boy in the movie was to distract the audience from the entire discussion and constant fighting of the Fitzgerald family over the lawsuit. Taylor allows the audience to see that Kate in spite of her terminating disease was able to live a life like any other teenager.With this romance, Cassavetes diverted the movie aside from the tragic family disputes and turned it into a romantic love story between Kate and Taylor, and what they got to live for a while. This romance gave the movie more realism, Ebert stated. Regarding Diaz’s role as the mother, Ebert believed that her character demonstrated her fierceness in wanting to solve and win a case in her private life. Since she was a successful lawyer and won most of her cases while in practice, she now sees Kate’s disease as a case she must win as well.Since Sara won cases most of the time, she now feels sh e must fight to keep Kate alive. This is her most intense case and she has won it for twelve years by having kept Kate alive past her expected death at five. Ebert agrees with the role of Sara Fitzgerald. Both my opinion and Ebert’s agree on many factors of the movie My Sister’s Keeper yet we disagree on one point. We both think that it was a great movie with an excellent plot and attention hook. The idea of having parents â€Å"make and create† a perfect match for their dying daughter was definitely a grabber.We believe that Anna has suffered her entire life and she now has the right to live her own life and enjoy being a kid. We feel she should not be worried of limiting her activities for the sake of helping her dying sister. For these reasons Ebert and I agree on the fact that Anna has the right to her â€Å"medical emancipation†, so she could have the right to her own body. Ebert and I also concord when we say that Anna’s family is near perfec t and that the only disfunction in it is Kate’s disease. The disease was not only killing her, but it was killing her family as well.â€Å"Beneath the exterior there were cracks and resentments† (Patric) that threatened the well being of the Fitzgerald family. The constant fighting between Brian and Sara, Jesse feeling ignored, and most importantly Anna having gone to a lawyer and having sued her parents portrays the family disfunction. The fact the Sara disregarded everyone’s opinion and did what she thought was correct without anyone else’s opinion, led the family to slowly break. We think that Brian’s role as the father, served mainly as a mediator.He was in the middle of every battle at home and he was constantly overruled by his wife. He had no voice in the movie until the end when he confronted Sara and took Kate to the beach with or without Sara’s approval. All through the movie Brian was more of a secondary character yet he proved hi mself after the scene of the beach. Brian defended what he thought was correct and stood by Anna’s side when she filed the lawsuit, he understood her point and could not believe he had let his daughter suffer so much for the past twelve years.Overall Ebert and I believe he had a fairly good role but his character stood out towards the end of the movie. In the role of Sara, Ebert and I disagree as to what we think Cassavetes wanted her to represent. To me Sara’s role and character in the movie, made her be disliked by the audience. She was set as a person who did not care about her husband, as a person who did not notice her son, and in a way she despised Anna for wanting to have the right to her body and stop being Kate’s savior. I felt she was a selfish mother who only cared about Kate’s life and no one else’s.Ebert believed that Diaz’s role was her merely wanting to save her daughter Kate at all possible cost. He felt Sara viewed this batt le as another win in her life, but this win was not in her professional life but in her private one. He thinks that this was a good touch in the movie to have portrayed the mother so involved and dedicated into saving her daughter’s life because it gave the movie a sense of reality and portraying how women would actually act in this situation. The movie My Sister’s Keeper, reflects the life of a model family and how a death sentence slowly split the family members apart.Roger Ebert in his critique for this movie highlighted major aspects which I myself thought of when watching the movie. The idea of having an in vitro child be subject to various operations to aid her dying sister, made the movie so intriguing and different from many others. The plot of this movie was unexpected and completely unpredictable. Overall the movie was great because it excelled in every aspect and most certainly because it was emotionally appealing to its viewers. I give the movie My Sisterâ €™s Keeper directed by Nick Cassavetes, thumbs up.

Establishing a Secured Atm Banking System

Establishing a Secured ATM Banking System Contents 1. Abstract 2. Introduction 3. Executive Summary 4. Mission 5. Company Background 6. Statement of the Problem 1. Problem Statement 2. Problem Significant 7. Project Objective 8. Limitation of the Project 9. Methodology 10. Analysis of the Project 11. Scope of the Statement 12. Proposed Improvement 13. Expected Output 14. Recommendation 15. Acknowledgment Abstract The aim of this study is to investigate risk management, security and controls in the Context of Automated teller machines (ATMs).In doing so, it adopts a non-technical Approach by investigating the interrelationship and effect of risk management and controls In setting Automated Teller Machine security goals. The literature explores and discusses The risk management and different controls of ATMs. To reduce the risk of fraudulent Activity, several controls can be integrated into the ATM processing environment. However, the controls should not be considered a cure-all. Keywo rds: ATMs, data security, risk, fraud, electronic banking, and controls.Introduction This paper examines the effects of incompatibility in network industries. In a network industry such as telecommunications, the internet, or automatic teller machines (ATMs) in the banking industry,firms are technologically interconnected. This interconnection can lead to more complicated pricing structures than those observed in traditional industries, since a consumer may receive direct or indirect services both from his chosen firm and its rivals.While interconnection increases the size of the network available to consumers, in industries such as the banking industry, the introduction of price discrimination between affiliated and unaffiliated consumers reintroduces firm-level network economies by reducing compatibility within the shared network. This paper measures the impact of this incompatibility and finds significant effects on competition in the deposit market, welfare, and investment. It a lso briefly considers an alternative institutional structure in which provision of ATM and deposit services is separated.In the banking industry, the customers of one bank can use their ATM cards at ATMs owned byother banks, but the ATM owner may charge a fee called a surcharge. This can be interpreted aspartial incompatibility between components of a system comprised of ATM cards (bank affiliation)and ATMs. Analogous to the strong complementary relationships between CPUs and peripheralsor VCRs and video tapes, ATM cards and ATMs form complementary components of a system thatallows consumers to perform transactions on their bank accounts.Consumers can choose variouscombinations of these complementary goods, but the compatibility is only partial since there is acost associated with use of a foreign ATM, that is, an ATM not owned by the consumer’s bank. There is a sizeable theoretical literature on compatibility in industries with network externalitiesor complementary component s. This literature predicts that incentives for compatibility differacross firms and will be smaller for firms with larger networks, since these firms lose the competitive advantage their network size confers under incompatibility.The effects on consumer surplus should differ depending on the distribution of consumer characteristics and the new price equilibrium that is reached. In turn, the effects of compatibility on price competition depend on a number of factors. In the banking industry, while partial incompatibility achieved through surcharging should theoretically soften price competition in the deposit market by making an increase in deposit. This paper will focus on the types of ATM transactions that can be performed on any ATM within the shared network such as inquiries and cash withdrawals.Executive Summary ATM An automated teller machine (also known as an ATM or Cash Machine), is a computerized device that provides the customers of a financial institution with the ability to perform financial transactions without the need for a human clerk or bank teller. Crime at ATM’s has become a nationwide issue that faces not only customers, but also bank Operators. Security measures at banks can play a critical, contributory role in preventing attacks on customers.These measures are of paramount importance when considering vulnerabilities and causation in civil litigation and banks must meet certain standards in order to ensure a safe and secure banking environment for their customers. The Automated Teller machine is a terminal provided by bank or other financial institutions which enables the customer to withdraw cash to make a balance enquiry, to order a statement, to make a money transfer, or deposit cash. The ATMs are basically self-service banking terminals and are aimed at providing fast and convenient service to customers.Some of the new generations of ATMs are able to cash a check to the penny, dispense Traveller’scheques and postage stam ps, perform stock transfers, print discount coupons, issue phonecards, and even sell concert tickets. Customers are grateful for these ATM features but they are alsovery concerned with ATM crime and safety. Mission Key to Success Company Background 1. Statement of the Problems/Problem Definition/ Automatic Teller Machines (ATM) indicates the development of Information Technology in Banking sector.Two types of ATMs need to be addressed, one of which is the branch ATM, The other being the out of branch ATM. The branches will take care of the ATM located in Their respective branches, while the out of branch ATMs such as those located in department Store will be taken care by cash centers. Each cash center has ATMs under its responsibility. At VIT there are three ATMs out of which two are out of branch ATM() and one is branch ATM(). The major problem faced by these ATMs are the long queue of customers at the peak hours and then at the off peak hours the lack of customer entry.The number of customer are so large that many a times customer waits for more than half an hour to get his turn but at nights the ATMs remain idle that there are no customers to serve . Depending on the current capacity of each ATM, many alternative decisions can be made. Now the work process decision is made by operators. Thus,the problem of ATM facility is significant. In this study, methodology â€Å"Simulating ATMs† is proposed in order to maximize efficiency Of banks to improve their customer’s service and increasing long term relationship with them And also to reduce the congestion at the ATM centre at peak hours.The process will show How much time a customer spends and give suggestion whether a new ATM is required or With the same resources the performance can be improved. This research will support the Banks in terms of decisionmakingfor reducing the waiting time of customers, by solving a Simulation model with the help of queuing theory. The technique of simulation has long been used by the designers and analysis in the physical Sciences and it promises to become an important tool for tackling the complicated problems Of managerial decision making.It is actually imitation of reality and when it is being put into Mathematical form it is called simulation. Generally, the main objective of simulation is to Minimize the managerial problem in terms of decision making and hence helps in reaching Solution with at most accuracy. Also it is comparatively free from mathematical solution, Hence can be easily understood by the operating personal and nontechnical managers. On the other hand queuing model is used to overcome the congestion of the traffic? This traffic Can be of any form.This model mainly used in situation where customers are involved, hence When it is being coupled with simulation it becomes very much conducive to get solution to Solve the problem related to customers. Therefore, these two models are used to understand The situation related to ATM waiting line and to find some alternative to overcome this Problem by suggesting certain alternatives. Automated Teller Machines (ATMs) provide banking services such as withdrawals, deposits, and transfers on a 24 hrs with 7days basis. Due to their convenience they are nowuniversal and are used by a diverse set of users located around the world.Despite this success, however, ATMs still suffer from a variety of problems. Since ATMs are used for banking, security is paramount. Personal banking information is highly sensitive and users are vulnerable while using ATMs. Keypads in particular have been exploited by criminals who have installed small cameras or touch-sensitive overlays, or in some cases have simply observed users as they have keyed in their pins. The physical security of users is also important. ATMs are open late at night but often have limited security.Users may feel anxiety and, in those cases, it is best that they complete their ATM operations as quickly as possibl e. In addition to security concerns, there are a number of known usability issues with current ATMs. For example, users may not know which card they have entered into the machine, and accidental key presses may trigger unintended operations. Similarly, ATM interfaces are often loosely-coupled with underlying functions and allow the users to perform illegal operations, only informing them after the fact of the inability of the system to carry out a given task.A good solution to both the usability and security issues will require further exploration of how ATMs operate. Ultimately, such a solution will include a reformulation of certain key ATM functions and novel technologies such as touch screens and web-based interfaces. 1. 1Problem Statement In most of the ATMs the major problem is waiting of customers in the queue for more Duration. Mainly the objective of ATM for bank is to keep away the customers from coming To bank and make the process easy for them to avoid the basic procedur e they do in bank.But As stated the problem which most ATM face is the long queue in front, but then when the Problem is only for a short while as rest of the time the ATM remains idle means adding to The operating cost. The problem is to determine whether only one machine is required to Fulfill the need or two more machines needed to be installed to give comfort to customer Which is really of short period of time. 1. 2 Problem Significance The cost of the installing an ATM machine accounts for a sizeable part of the total operating Cost of a company.Adding to it is cost of extra security guard who is needed to be placed There. But the customer satisfaction point of it is necessary to incur these expenses as Retaining them is more important, hence these cost are overshadowed by this fact. This Research will provide a robust problem solving technique for the realworld? Make a decision Related to reducing the ATM queuing problem to reduce operating cost. †¢Problem Objective The o verall objective of the research is to develop a model to reduce the waiting time of Customers and the total cost related to ATM installation. Problem Constraints In this research, the researcher has focused on the Problem of waiting of customer in ATMs For long to undergo a simple transaction with the available ATM machine, also to know Whether another machine is required to reduce the traffic at the centers by keeping in mind The cost incurred in installing. Methodology Introduction to simulation and queuing It is the imitation of reality like laboratories in which numbers of experiments are performedon simulated models to determine the behavior of real system in true environments.The example cited above is of simulating the reality in the physical form, and are referred toas analogue simulation. For the complex and intricate problem of managerial decision Making, the analogue simulation may not be practicable, and actual experimentation with thesystem may not be uneconomical. Und er such circumstances, the complex system is Formulated into a mathematical model for which a computer programme is developed, and The problem is solved by using high speed electronic computer, and hence it is named as System simulation. Queuing theory has been applied to a variety of business situations.All situations are relatedto customer involvement. Generally, the customer expects a certain level of service, whereasthe firm provides service facility and tries to keep the costs minimum while proving therequired service. This widely used in manufacturing units. Here it helps in reducing theoverhead charges and the overall cost of manufacturing. Also used to know is the unit arrive, at regular or irregular intervals of time at a given point called the service point. General Analysis of the Project ATMs are used by all modern commercial banks and are found in cities around the world.Modern ATMs already address many human interaction concerns, but still suffer from a number of usabi lity and other issues. The following are seven important aspects to consider when attempting improving ATM interfaces: Security Issue ATMs act as electronic tellers, and security is always an important concern for users. Major security issues are already addressed in the modern ATM design. A password, or PIN number, is used to protect the information. After decades of use, ATMs have proven the effectiveness of this security policy.However, this approach may not be sufficient in the future. Mugging and PIN theft should be addressed in a new ATM system. Mature biometric technology may be a good candidate to provide additional security. Besides password protection, modern ATMs also include ‘card eating’ features to provide customers with more security. However, instead of increasing customer security, this feature can in fact cause problems for authorized users due to misunderstanding or carelessness. This feature should be reviewed as part of a user-centered design proces s. FunctionalityATMs handle as many traditional teller operations as possible. Traditional ATMs implement most basic daily banking functions, such as deposit, withdrawals and balance checking. These functions are designed based on the performance limitations of computing and networking, which have changed rapidly over the course of the last few years. These limited functions may not be satisfactory by modern standards. The next-generation ATM should support the following features if possible: †¢ Money transfer: transfer money from one bank account to another person’s bank account. Bill Payment: automatically pay bills. Although a valid feature is provided in internet banking right now, ideally ATMs would still provide these functions for users without internet access. †¢ Other Electronic Finance Tools: Good examples could be electronic bank notes or electronic bank travel cheques. Usability Unlike some other electronic devices, ATMs should be useful to a wide-range of users and those users should be able to use the system with limited or no assistance. This aspect is critical to the new ATM design.Although these issues are already taken into consideration in the current ATM designs, evaluation may reveal that there is room for improvement in current systems. Theoretically, it is also possible that there is no perfect design once we review the usability requirements. We may have to provide a compromised solution to suit the majority. The following are some typical user stories for review: †¢ ATMs currently allow users to insert different cards but do not display visual cues to identify which card was inserted. A displayed image would provide good feedback to prohibit accidental operations using the wrong card. The current key layouts, especially the function keys, are slightly different between different ATMs. A new standard high-resolution touch-screen would be preferable. †¢ Not all current ATMs can support multiple-languages. Consi dering growing international trade and communication, multiple language support would be a very important feature. †¢ The current deposit and withdrawal functions also need to be improved. For example, the standard process for putting multiple cheques into ATMs is confusing, and the ATM withdrawal function does not support bill selection based on the customer’s request. The new ATM should allow the user to easily access money across the world. Efficiency ATMs must be both easy to use and fast. The more time a user spends at an ATM, the more inconvenienced the user feels. Wait times also increase for other users. Clearly, this is an important issue to consider when designing an ATM system. Accessibility As ATMs are physical machines, their design must take accessibility concerns into account. Some good accessibility features can be found in current ATM design. For example, the ATM keyboard includes Braille support for the blind. Current ATM design does not do a good job o f protecting people from others peeking from behind. †¢ The fixed height of ATMs can be inconvenient for some users. Threat & Affect ATMs should be attractive. Potentially, good looking ATMs could attract new users and make existing users more comfortable. For example, relaxing background music could relieve user anxiety during complex operations. There are three basic types of ATM attacks: †¢ Attempts to steal a customer‘s bank card information; †¢ Computer and Network attacks against ATM‘s to gather bank card information; †¢ Physical attacks against the ATM.THEFT OF CUSTOMER‘S BANK CARD INFORMATION †¢Card Skimming †¢Fake ATM machines †¢Card Trapping/Card Swapping †¢Distraction theft or ‘manual’ skimming †¢Shoulder Surfing †¢Leaving transaction ‘Live’ †¢Cash trapping COMPUTER AND NETWORK ATTACKS †¢Network attacks against ATMs †¢Viruses and malicious software †¢Phishing †¢PIN cash-out attacks †¢Utilizing a Fake PIN pad overlay †¢PIN Interception PHYSICAL ATM ATTACKS †¢Ram Raid Attacks †¢Theft of ATMs †¢Smash and Grab of ATMs †¢Safe cutting/Safe Breaking †¢Explosive Attacks Scope of the Project We should evaluate whether or not the ATM is helping to extend banking services.By mixing the web/mobile preauthorization transaction service with the traditional 24 hours with 7 days ATM service, service time can be improved and wait times reduced. Proposed Improvements Our initial meeting yielded many ideas for new ATM technologies that have the potential to improve user experience. We considered mobile phone interfaces, voice interfaces, refinements of physical button interfaces, high resolution touch screen interfaces, biometric identification techniques (finger print or retinal scan), and a web interface for pre-specifying ATM transactions.After a brief discussion of each of these ideas, we decided to talk in depth about the final three. The use of an advanced high resolution touch screen would not solve any problems in itself. but would allow for a more sophisticated user interface. The potential for increased screen space and detail could help address the need for a more intuitive layout, the issue of restricting input to acceptable dollar amounts, and multi-language support. It might also allow ATMs to perform some actions that are not currently possible such as displaying the customer's preferred name for each account and facilitating transfers to third party accounts.An advanced display could also be designed to restrict the viewing angle so that private information is less visible to malicious onlookers. One final advantage of a high resolution display is that it would allow for much more attention to aesthetics, and as Donald Norman tells us, â€Å"attractive things work better. † The main disadvantage of using a touch screen is that it may confuse users, and providing accessibi lity for the blind is more difficult than in cases where Braille codes can simply be added to keypads.The use of biometrics for identification would yield many benefits. The most obvious benefit of biometric technology is that it would increase the security of bank accounts, as a finger print is much harder to steal than a PIN. If the use of a finger print could eliminate the need for an ATM card entirely, it could drastically reduce time spent at the ATM, and it would eliminate the problem of inserting the wrong card. The idea we spent the most time on is a web interface to allow users to pre-specify ATM transactions.The general idea is that the customer can access the bank's website from a PC or mobile phone to input the operations that will be done at the ATM. For example, a user could specify that she wants to withdraw 360 ETB from her chequing account and 220 ETB from her savings account. She also has three cheques to deposit for 250. 35 ETB, 298. 70 ETB, and 329. 11ETB. She wa nts 100 ETB of the deposit to go into her son’s account and the rest to go to her retirement account.When the user arrives at the ATM and identifies herself with a card and PIN or a fingerprint, the machine will display the options she selected earlier and ask if that is still what she wants to do. After selecting â€Å"yes,† she simply inserts the cheques into the machine and removes her cash. While the benefits of this idea may not be immediately apparent, and may not be significant for simple ATM usage, it has the potential to drastically improve the user experience under some circumstances. In the previous example, the user needed to perform many transactions with somewhat nusual amounts of money. If this were to be done at a standard ATM, it could take a very long time to navigate through the interface for each individual transaction. During this time, any number of distractions could occur, including a line of angry customers amassing behind the user or the user' s child suddenly beginning to cry. Under these circumstances, it would be easy for the user to enter an incorrect amount or even to forget one of the transactions completely. However, with the web site, all of the decisions would be made in the comfortable environment of the user's home or office.Besides helping the user to ensure that all transactions are executed properly, this web interface could cut down greatly on lines at ATMs, increasing customer satisfaction and physical security. Another scenario where this could be useful is for outdoor ATMs in bad weather. If the user drives to the ATM and then realizes that being outside would be unpleasant, she could access the web site through her mobile phone to pre set the transactions and minimize time spent outdoors. Such a radical departure from present ATM interactions is certainly not without drawbacks.One of the main issues is that not everybody has web access, especially through their mobile phones. The ATM would definitely ne ed to have a standard user interface in addition to web capabilities. The web site would also introduce security concerns with password attacks and network communication to the ATMs. Hopefully these problems have already been solved in the current implementation of online banking. Finally, as with any UI, poor design could cause this idea to become frustrating and useless. These preliminary ideas have been developed based on initial meetings and brainstorming.Further research and information gathering will lead to the refinement of our proposed system changes, and an iterative design process will allow us to develop a prototype of a highly improved, secure, accessible, and intuitive ATM system and extended web-based interface. Conclusion (Expected Output from the Project) The main purpose of this study is to develop an efficient procedure for ATM queuing Problem, which can be daily used by banks to reduce the waiting time of customers in the System. The queuing characteristics of cu stomers were observed and the researcher compared The process of customer behavior of different ATM services at VIT.It is concluded that the ATM service should introduce in men’s hostel (around ? thstudents strength stay in hostel) Will facilitate pulling more customers towards ATM service. The researcher suggested that the SBI can install a new ATM machine in men’s hostel in spite of high installation cost and thereby reduce the customer cost and service cost for attaining benefit in the long run. This will be helpful for commercial bank to sustain more potential customers in high competitive situations with other private banks.ATM provides financial services to an increasing segment of the population in many countries. Fingerprint scanning, continues to gain acceptance as a reliable identification and verification processes. This paper identifies a model for the modification of existing ATM systems to economically incorporate fingerprint scanning; and, outlines the a dvantages of using such system. It should be noted that the customers perception cannot be generalized as it was highly affected by the tradition/ culture of the user involves. Recommendation for Further StudySeveral aspects of waiting problem for the ATM that remained unsolved in this study will Form interesting topics for further study. The following recommendations are made for Further studies: It is observed that if a person is not well versed with ATM takes more time which is not Considered. Also many customers stand in the queue and leave which can be put into the consideration. †¢ The time the workers take to feed the ATM with currency is not considered. †¢ Out of stock situation can be considered. †¢ On holidays mostly after exams the utility of ATM to be considered.The main limitation of the research due to time constraint it is observed with minimum sample, if sample size would have increased, the result obtained by both in simulation and queuing will coinci de. This study would not consider waiting cost and service cost due to non availability of original information. For future research, this study can be extended by considering the cost factors to find out the best ATM facility. ACKNOWLEDGMENT I wish to acknowledge ________________University and Wegagen Bank, Addis Ababa Ethiopia for their support in providing the various facilities utilized in the presentation of this paper.

Sustainable building Assignment Example | Topics and Well Written Essays - 3750 words

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How Enterprise Application Integration Competes with ERPs Research Paper

How Enterprise Application Integration Competes with ERPs - Research Paper Example As a result, the competition among businesses has augmented and organizations are putting their attention on supply chain synchronization and management to improve their corporate performance. On the other hand, for many years, ERP (Enterprise Resource Planning) systems have been used for managing supply chain operations. In addition, the boundaries of ERP systems on integrated systems have directed organizations to look for innovative business management techniques to put together their systems as well as supply chains (Themistocleous, Irani, & Love, 2002). This paper presents a detailed analysis of enterprise application integration. The basic aim of this research is to show how EAI competes with Enterprise Resource Planning. Enterprise Application Integration (EAI) EAI (Enterprise application integration) is the way of integrating two or more tools or systems in order to allow them to work as one. In this scenario, EAI includes hardware, software and services. However, enterprise application integration systems are utilized to put together contrary systems, like that an older technology based system in which a huge investment has previously been made (it is usually known as legacy system) and a latest business application, like that customer resource management (CRM) system; in a particular business. Moreover, the enterprise application integration systems are implemented with growing rate to put together the corporate systems of a variety of businesses to allow business dealings among companies to take place electronically (Themistocleous, Irani, & Love, 2002; HostIP, 2012). EAIs and ERPs The need for implementing EAI arose in the 1980s when a lot of business organizations that had until that time implemented information technology (IT) to computerize a variety of company procedures began to assume that the incorporation of these business management applications could, along with other things, augment competence and build accuracy inside company procedures. In this scenario, many IT managers tried to redesign previously implemented business management systems and applications in order to build them as if they were integrated. Instances of these endeavors comprise attempting to carry out operational transaction processing (linked with enterprise resource planning system working and operations) on systems for informational data handling and processing. On the other hand, the enterprise resource planning systems, which included the functions of human resource management, accounting, manufacturing, distribution and other back-end operations or business dealings that do not openly engage clients, grew in reputation all through 1990s when the majority of large size corporations began modernizing their mainframe systems with the latest client/server based ERP systems such as People-Soft Inc., SAP AG, and J.D. Edwards & Co. However, to make these business management systems well-matched with their legacy systems, businesses turned to enterpri se application integration vendors for integration solutions (Themistocleous, Irani, & Love, 2002; HostIP, 2012; PeterIndia, 2012; MuleSoft Inc., 2012). Insufficient Nature of ERP Systems Managing supply chains and organization’s requirements to incorporate their applications on enterprise and cross-enterprise level is one of the complex jobs. However, for the incorporation of external and internal business tasks, companies are carrying-on

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Identifying Themes and Concerns for the Benefit of the Individual Business Manager - Coursework Example Concepts such as leadership are aligned with the organisational goals and sustainable practices are being brought in the business planning process for ensuring better results. Sustainability as defined by Jansson (2011) is the process of working in a manner by considering the future impact of the activities. Sustainable work practices ensure that the present needs are met without compromising the ability of the future generations to fulfil their needs. (Mishra, 2009) mentioned that in the contemporary scenario, the corporate houses are focusing on reducing the environmental and social impacts of their activities in order to ensure a better scope for business operations. However, Paley (2009) criticised that business firms are also getting affected by the environmental and sustainable issues which is hampering the growth and development process of the business. The diminishing stock of resources is also creating barriers for operational and production processes of the business houses. On the other hand, Boulton, Libert & Samek (2009) reflected the vast resource wastage taking place in the global scenario both in social and corporate segments. Furthermore, Dentchev (2009) also noticed that the over-utilisation and under-utilisation of resources are also among the top causes which influence the environmental sustainability. Considering the environmental factors affecting the business process the aspect of water usage will be studied in this segment. The importance of water does not need to be explained however the general ignorance among the global population regarding water usage is the primary factor leading to water wastage. Ander & Kapoor (2010) stated that going by the current rate, people of earth shall face water scarcity earlier then they face oil scarcity. One of the major consumers of water in the corporate sector is the energy industry. Every

How does stress affect the characters' s in The Descendants by Kaui Essay

How does stress affect the characters' s in The Descendants by Kaui Hart Hemmings in a few ways - Essay Example Causes of stress are not universal to everyone. What stresses one may not stress another (Kopolow 17). Therefore, stress can be defined as responding to body demands that are not specific. The basic way to respond to stress involves three stages, which includes sensitization, resistance, and lastly exhaustion. To apply this it takes self effort to manage stress. This can be done through physical practices to ease your nerves and release pressure through exercise like running. It can also be done by sharing with friends, understanding your limits, taking good care of yourself, setting aside time just to have fun as it is important as doing work, participating in various activities to avoid boredom, assigning tasks to avoid being overworked, accepting correction, and sometimes crying if it is necessary to release your stress (Hemmings 45). The effect of stress have been demonstrated in the novel The Descendants through the various characters in the book. This is clear in the main chara cter of the book, Matt, who is majorly faced by family stress. From the book, it is evident that stress has had adverse effects to most of characters including Matt himself, however, in the end it turns out to transform Matt into a likable character (Kopolow 17). The Descendants is a book that talks of a story in the palace. Matt King a land owner in Hawaii from the royalty of Hawaii. He faces stress from the accident of her wife in a boat race and later on he realizes that her wife, Joanie, has been having extramarital affairs with Brian in the process of providing a chance for friends to bid Joanie goodbye. Joanie had been responsible of the kids and after her demise, Matt is faced with the challenge of handling his children, Alex and Scottie, as a single father. The two daughters are sturbon in their own way, one is a drug addict and the other a sturbon girl that displays unpleasant messages to her friends. Despite all this causes of stress to Matt, he still manages to be dillige nt with his business and career, as well as managing and rebuilding his family. The story starts with stressing events that touch most of the characters. However, towards the end, the story manages to have a happy ending as we see the family of Matt uniting together especially after the death of Joanie, the wife to Matt and the mother to Alex and Scottie. Kaui Hemmings begins the book by introducing Matt king who narrates the entire story. He is in a hospital where his wife, Joanie, lies in a coma. She is described to be once enthusiastic, and ecstasy-seeking is in a coma at the hospital after an accident in a boat race accident. This is one of the causes of stress to Matt as it gives him worry about the health of his wife (Hemmings 45). Matt is also faced from other stresses arising from his family. Another cause of stress to Matt is his discovering that his wife had extra-marital affairs outside their wedlock. He learns that his wife was not faithful to their marriage. This makes him seek to find out the details of the mysterious lover of his wife. He seeks a solution to this family stress by sharing it with his friends as he look for the man he believes his wife loved. He does this to give the lover to his wife a chance to bid farewell to Joanie because Matt believes she will die soon. Matt is also faced with another family stress of dealing with his daughters after Joanie is dead. He poses, â€Å"Once I think I know the pattern with these girls -- fun, intimacy, fight,

MGMT442 U3 DB Research Paper Example | Topics and Well Written Essays - 250 words

MGMT442 U3 DB - Research Paper Example A program’s measure of performance can be gauged through the response collection from the employees. It can also be gauged through the overall productivity comparison between two time sets before and current mode of operations. Any program that adds value and reduces the wastes and redundancy within the product or process amount to the effective performance undertaking and addition of quality to the overall product and package. In today’s competitive era, the employees expect professional response from the employers, training, equal opportunities and an environment that favors anyone with ability and hard work regardless of any affiliation or social standing. The other stakeholders of the organization expect in time delivery, keeping them on board, making the decisions in light of the mutual benefits and mutual considerations, and handling the operations in complete professional and timely manner make up for the stakeholders

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America's Stone Age Explorers Film - Essay Example Consequently, big-game hunters used this route to move between the two places. The theory asserts that people journeyed through a corridor devoid of ice. The migration estimate is about 13,500 years ago. The theory further holds that the people who had migrated to America were isolated after the melting of glaciers. This caused the disappearance of the land bridge. However, the discovery of enormous ice sheets covering the south in the times of Christopher Columbus flawed this long standing theory on population of America. It is interesting how new developments such as discovery of other Clovis point challenge the previously accepted Clovis theory. The developments include the revelation that the coastline supported life of plants and bears The Clovis point viewpoint is such an important aspect in exploration at that time. It is the discovery of these points dating back to 16,000 B.C and the southern ice sheets that suggests that man could live as far back in time. This means that the populating of America could have happened earlier that it was thought. It is intriguing to navigate through these theories that strive to find the answer. This film gives us just the recommended captivating

Phstat Essay Example for Free

Phstat Essay For Excel 2000 through Excel 2003, Microsoft Office macro security level set to Medium (see Topic 3a â€Å"Configuring Excel 2000-2003 Security for PHStat2†). For Excel 2007, Trust Center Macro Settings set to Disable all macros with notification (recommended) or Enable all macros. See section 3a or 3b for more details. (There are no security settings in Excel 97 or the original, unpatched version of Excel 2000. ) Internet access (for downloading updates to Microsoft Excel, from www. microsoft. com, and PHStat2, from www. prenhall. com/phstat, as they become available), optional but recommended. Requirements for running the PHStat2 setup program: CD or DVD drive. Approximately 10 MB hard disk free space while running the setup program and 3 MB hard disk space after program setup. On some older systems, the Windows system files that may get replaced or added during the setup process will require up to 6 MB additional hard disk space. Windows user account with administrator or software-installing privileges (does not apply to Windows 98Se or ME). Student or faculty accounts used to login onto networked computers in academic settings typically do not have this privilege. F Test for Differences in Two Variances: Two-tailed test formula to determine whether to reject null hypothesis corrected. Z Test for Differences in Two Means: Upper-tail test formula to determine whether to reject null hypothesis corrected. Minor reformatting in selected worksheet and dialog box labels. Enhanced statistical procedures in version 2. 5: Chi-Square Test includes Marascuilo Procedure output option. Histogram Polygons Frequency distributions include percentage and cumulative percentage columns. Kruskal-Wallis Rank Test Worksheet redesigned to accommodate larger number of groups.

Principles of Liability in Negligence in Business Activities

Principles of Liability in Negligence in Business Activities Aspects of Contract and Negligence for Business Ingrida Miseviciute Table of Contents Task 1 (AC3.1)1 Task 2 (AC3.2)2 Task 3 (AC3.3)3 Task 4 (AC4.1)4 Task 5 (AC4.2)5 References6 LO 3 Understand principles of liability in negligence in business activities Task 1 (AC 3.1) Liability in Tort Contractual liability Definition: A tort is a legal term describing a violation where one person causes damage, injury, or harm to another person. The violation may result from intentional actions, a breach of duty as in negligence, or due to a violation of statutes. Explanation: The party that commits the tort is called the tortfeasor. A tortfeasor incurs tort liability, meaning that they will have to reimburse the victim for the harm that they caused them. In other words, the tortfeasor who is found to be â€Å"liable† or responsible for a person’s injuries will likely be required to pay damages. Damages: Under most tort laws, the injury suffered by the plaintiff does not have to actually be physical. A tortfeasor may be required to pay damages for other types of harm, including emotional distress or a violation of personal rights. Types: Joint Liability Vicarious Liability Liability to/for Third Parties Plaintiff/victim Liability Strict Liability Parent Liability. Definition: Contractual liabilityis defined as liability that does not arise by way of negligence, but by assumption under contract or agreement. Explanation: A contract is a legal binding agreement between two or more persons. When you sign, or agree to the terms of a contract, then you have accepted the contractual liabilities set forth in the document. Damages: Liabilities are things that you can be held accountable for, and may have to repay or replace, in the event that they occur. For example, a renter’sagreement may state that, If upon moving out of the premises stated in the contract, any part of the premises is destroyed, you may be accountable for and have to pay to repair, or replace the damage. Types: Contractual liability can take many forms, but is basically holds you accountable for damages that are stated in the contract. For example, Commercial contracts, domestic contracts and so forth. Task 2 (AC3.2) Negligence is a failure to use reasonable care that results in harm to another party. There are four important elements to a negligence lawsuit that must be proven: The defendant owed a duty, either to the plaintiff or to the general public The defendant violated that duty The defendants violation of the duty resulted in harm to the plaintiff The plaintiffs injury was foreseeable by a reasonable person. Donohughe V Stevenson (1932) This famous case established the civil law tort of negligence and obliged manufacturers to have a duty of care towards their customers. The events of the complaint took place in Scotland in 1928, when Ms May Donoghue was given a bottle of ginger beer, purchased by a friend. The bottle was later discovered to contain a decomposing snail. Since the bottle was not of clear glass, Donoghue was not aware of the snail until she had consumed most of its contents. She later fell ill and was diagnosed with gastroenteritis by a doctor. Donoghue subsequently took legal action against the manufacturer of the ginger beer, Stevenson. She lodged a writ in the Court of Sessions (Scotland’s highest civil court) seeking  £500 damages. Because her friend had purchased the drink, Donoghue could not sue on the basis that a contract had been breached; her lawyers instead had to claim that Stevenson had a duty of care to his consumers and that he had caused injury through negligence – an area of civil law that was largely untested at that time. Stevenson’s lawyers challenged the action on the basis that no precedents existed for such a claim. However Donoghue was later granted leave to appeal to the House of Lords, which then had the judicial authority to hear appellate cases. The leading judgement, delivered by Lord Atkin in 1932, established that Stevenson should be responsible for the well-being of individuals who consume his products, given that they could not be inspected. The case was returned to the original court; Stevenson died before the case was finalised and Donoghue was awarded a reduced amount of damages from his estate. This case established several legal principles: Firstly, that negligence is a distinct tort. A plaintiff can take civil action against a respondent, if the respondent’s negligence causes the plaintiff injury or loss of property. Previously the plaintiff had to demonstrate some contractual arrangement for negligence to be proven, such as the sale of an item or an agreement to provide a service. Since Donoghue had not purchased the drink, she could prove no contractual arrangement with Stevenson – yet Atkin’s judgement established that Stevenson was still responsible for the integrity of his product. Secondly, manufacturers have a duty of care to consumers. According to Lord Atkin’s ratio decendi, â€Å"a manufacturer of products, which he sells †¦ to reach the ultimate consumer in the form in which they left him †¦ owes a duty to the consumer to take reasonable care†. This precedent has evolved and expanded to form the basis of laws that protect consumers from contaminated or faulty goods. Thirdly, Lord Atkin’s controversial ‘neighbour principle’. Here Atkin raised the question of which people may be directly affected by our actions, our conduct or things we manufacture. â€Å"You must take reasonable care to avoid acts or omissions which you can reasonably foresee would be likely to injure your neighbour. Who, then, in law, is my neighbour? The answer seems to be: persons who are so closely and directly affected by my act that I ought to have them in [mind] when I am I am [considering these] acts or omissions.† Task 3 (AC3.3) Vicarious liability is a situation in which one party is held partly responsible for the unlawful actions of a third party. The third party also carries his or her own share of the liability. Vicarious liability can arise in situations where one party is supposed to be responsible for (and have control over) a third party, and is negligent in carrying out that responsibility and exercising that control. If an employee injures someone in the course of their employment, the employer may be subject to vicarious liability. This simply means that the injured person may be able to win compensation for the harm from the employer, rather than the employee. This is not to say, though, that the employee can always count on getting away scot-free. Even if there is vicarious liability, the injured person does not necessarily give up any right he may have to pursue the employee individually. If, for some reason, the injured person is unable to get full compensation from the employer, then he might seek to recover the balance from the employee. In addition, the employer may well seek reimbursement for any amount paid to the injured person (although in practice this rarely occurs). Generally, employers dispute vicarious liability claims on the following grounds: The person who caused the harm was not an employee, but an independent contractor or other non-employee worker; The employee did not harm the injured person in the course of the employees employment. An illustration of the test is provided by two contrasting cases, [Limpus v London General Omnibus Company] and [Beard v London General Omnibus Company], both involving road collisions. In the former, a driver pulled in front of another rival omnibus, in order to obstruct it. Despite express prohibitions from the employer, they were found liable; this was merely an unauthorised mode of the employee carrying out his duties (driving), not an entirely new activity. By contrast, in the latter case, London General Omnibus Company were not liable where a conductor (employed to collect fares on board the bus) negligently chose to drive the vehicle instead; this was completely outside of his duties. LO 4 Be able to apply principles of liability in negligence in business situations Task 4.1(AC4.1) A tort, in common law jurisdictions, is a civil wrong which unfairly causes someone else to suffer loss or harm resulting in legal liability for the person who commits the act. Although crimes may be torts, the cause of legal action is not necessarily a crime, as the harm may be due to negligence which does not amount to criminal negligence. The victim of the harm can recover their loss as damages in a lawsuit. In order to prevail, the plaintiff in the lawsuit must show that the actions or lack of action was the legally recognizable cause of the harm. The equivalent of tort in civil law jurisdictions is delict. Tort law is different from criminal law in that: (1) torts may result from negligent but not intentional or criminal actions and (2) tort lawsuits have a lower burden of proof such as preponderance of evidence rather than beyond a reasonable doubt. Sometimes a plaintiff may prevail in a tort case even if the person who caused the harm was acquitted in an earlier criminal trial. For example, O.J. Simpson was acquitted in criminal court and later found liable for the tort of wrongful death. Torts may be categorized in several ways, with a particularly common division between negligent and intentional torts. The standard action in tort is negligence. Negligence is a tort which arises from the breach of the duty of care owed by one person to another from the perspective of a reasonable person. The majority determined that the definition of negligence can be divided into four component parts that the plaintiff must prove to establish negligence. The elements in determining the liability for negligence are: The plaintiff was owed a duty of care through a special relationship (e.g. doctor-patient) or some other principle. There was a dereliction or breach of that duty. The tortfeasor directly caused the injury [but for the defendants actions, the plaintiff would not have suffered an injury]. The plaintiff suffered damage as a result of that breach. The damage was not too remote; there was proximate cause to show the breach caused the damage. Elements of Negligence Proximate cause Proximate cause means that you must be able to show that the harm was caused by the tort you are suing for. The defence may argue that there was a prior cause or a superseding intervening cause. A common situation where a prior cause becomes an issue is the personal injury car accident, where the person re-injures an old injury. Duty of care It arises when one party creates a scenario that has the potential to harm the other party. Duty focuses on relationship between the two parties: The test whether the defendant owes a duty of care to plaintiff includes: Would a reasonable person have foreseen that the actions would have caused harm to the plaintiff? Reasonable person represents an objective standard. Breach of duty Breach of duty occurs when a â€Å"reasonable person† is not exercising the degree of care that would have expected from him/her in that situation. Reasonable person is an average person. It does not require perfection, but takes into account that an average person does not foresee every risk. The average person is not assumed to be flawless, but ordinarily careful and prudent. Actual Harm Actual harm could be in the form of physical or emotional injuries, property damages or financial loss. The main remedy against tortious loss is compensation in damages or money. According to the scenario, Chris was in an internet cafe. He got up to purchase a coffee and was slipped on some water that was on the floor and broke his arm. This depends upon the intention of Chris. If Chris slipped intentionally and did foresee this accident, then the cafe’ will not be responsible for the damages caused. If this is not the case, then the elements of negligence need to be applied to see if Chris can claim the damages. Negligence is important aspect to look at, means that the defendant (the cafe’) failed to act in a reasonable manner under the circumstances. For example, it is reasonable to expect that the cafe’ placed a warning signs in recently mopped areas or wet surface. If this is not done, then it means that the cafe’ did not fulfil the duty of care. Chris can claim damages as a result of it as he slipped and broke his arm. There are various implications on the scenario in terms of duty of care, negligence (intentional or otherwise) and it is up to the court to decide the outcome. Task 5 (AC4.2) Two clear elements must be established in order to establish a vicarious liability: Was the tortfeasor the defendant’s employee; and Was the tortfeasor acting in the course of his or her employment at the time the tort was committed. The existence of a relationship of employer and employee Many tests have been suggested for distinguishing between a contract of service and a contract for services. These include: Control test Ready Mix Concrete Ltd v Minister of Pensions and National Insurance (1968) Integration test – Stevenson Jordan Harrison Ltd v MacDonald Evans (1952) Organisation Test – Albrighton v Royal Prince Alfred Hopital (1980) â€Å"The ultimate question will always be whether a person is acting as the servant of another or on his own behalf and the answer to that question may be indicated in ways which are not always the same and which do not always have the same significance†. Conclusion as to whether defendant is an employer or contractor. If the defendant is an independent contractor the employer can’t be vicariously liable for the acts of that contractor. The employer will only be liable (as a primary liability) if the employer’s tortious duty is, in law, non-delegable: Kondis v STA; Burnie Port Authority v General Jones Pty Ltd. Was the employee acting within the course of employment? General rule is that whilst acting in the course of employment the employer is not vicariously liable for independent wrongful acts of employees (Bugge Brown). In determining the scope of the employment relationship the actions of the employee must be reasonably incidental to employment i.e. the employer is not vicariously liable if the employee is on a frolic of their own (Joel v Morison). (Situations to consider the necessary authorities) Wrongful mode of completing authorised act – employer vicariously liable (Bugge Brown) Express prohibition by employer not necessarily a defence if the employee’s act was still a mode of doing what he employee was employed to do – employer vicariously liable (Century Insurance Company v Northern Island Road Transport). Acting outside scope of employment relationship – employer not vicariously liable (Koorang Investments v Richardson). Driving cases For example, there are a number of truck driving cases where the court has had to decide whether the driver was acting within the course of his employment when driving the vehicle outside a designated route. Essentially, the pattern seems to be that if the drivers job is to get from Point A to Point B, and his detour from the designated route was simply another way of getting to Point B, then he is acting within the course of his employment. On the other hand, if the driver takes a detour for some other, non-business purpose (such as picking up a girlfriend and taking her shopping) then he would likely be regarded as acting outside the course of his employment. According to the scenario, Trevor is a driver who drives a lorry for a Haulage firm. He delivers deliveries for the company which suggests that he is an employee of the firm. Whilst at work, he detours the lorry and meets his girl friend. This is a non business purpose which means he is acting outside the scope of his duties. As he leaves his girlfriend’s house to continue deliveries, he negligently crashes into a car park. As stated above, two conditions must be met in order to establish a vicarious liability: was the tortfeasor the defendant’s employee; and Was the tortfeasor acting in the course of his or her employment at the time the tort was committed. In this case, the tortfeasor was Chris and the defendant is the Haulage firm. Chris was an employee and also he was acting in the course of his employment to meet his girlfriend and later on crashes his lorry. The vicarious liability is established and hence Chris is liable and not the haulage firm. References Tort Liability (2014). Available: http://www.legalmatch.com/law-library/article/tort-law-liability.html. [Last accessed 10 March, 2014] Donoghue V Stevenson (1932). Available: http://lawgovpol.com/case-study-donoghue-v-stevenson-1932/. [Last accessed 12 March, 2014]. Negligence (2014). Available: http://www.lawyersandsettlements.com/lawsuit/negligence.html?opt=cutm_expid=36075225.Uj6X3hD9S1KR79nt0Iy0tA.1utm_referrer=https%3A%2F%2Fwww.google.co.uk%2F#.UySBAj9_sSM. [Last accessed 12 March, 2014] Accidents and injuries (2014). Available: http://www.findlaw.co.uk/law/accidents_and_injuries/accident_claims/500045.html. [Last accessed 13 March, 2014] Vicarious Liability (2014). Available: http://en.wikipedia.org/wiki/Vicarious_liability_in_English_law. [Last accessed 13 March, 2014] Breach of duty (2014). Available: http://en.wikipedia.org/wiki/Breach_of_duty_in_English_law. [Last accessed 14 March, 2014] Tort (2014). Available: http://en.wikipedia.org/wiki/Tort. [Last accessed 14 March, 2014] Eustace, D, (2007) Negligent Misstatement – Dillon Eustace. Keenan, D., and Smith, K., (2006) Law for Business (13th Edition) Pearson Education Limited. McKendrick, E. Contract Law (2000). fourth edition. McMillan. Basington. Poole, J. Casebook on Contract Law (2001). 5th edition. London. Vickneswaren, K., (1997) Obligations: Contract Law (1st Edition) Old Bailey Press: London.

Belt Drive Laboratory Exercise

Belt Drive Laboratory Exercise An investigation into the relationship between tensions in a slipping pulley and comparison of experimental and theoretical results 1. Summary The transmission of power across machines and systems in industry is vitally important and belt drives can provide this in a cheap but efficient form. In this experiment, a flat belt was attached around a pulley at four separate contact angles and the tensions both before and after the pulley were recorded as the mass was changed to investigate the belt tension ratio and efficiency of the pulley, and how this compared to theoretical results. The experimental and predicted results were found to be very similar, confirming the expectation that an increase in contact angle would cause an increase in belt tension ratio. Also, a peak efficiency of 67.95% was measured which was significantly lower than the average modern day efficiency of 95%.   2. List of Symbols Symbol Meaning  µ coefficient of friction between belt and pulley ÃŽÂ ± half vee belt angle ÃŽÂ ² angle of contact between belt and pulley T ­1 tension after pulley T2 tension before pulley mm millimetres N newtons V volts A amps g grams à Ã¢â‚¬ ° rotational speed rpm revs per minute ÃŽÂ · efficiency POUT output power PIN input power T torque Nm newton metres 3. Introduction Belt drives are a cost effective, easy to use devices designed for power transmission between machines or shafts. The origins of traction devices can be traced back as far as the Babylonians and Assyrians with flat belts, made of leather, becoming the main source of power transmission in factories during the industrial revolution. Although flat belts are still used today, the introduction of vee belts by John Gates in 1917 revolutionised short distance power transmission, being able to generate more power than a flat belt for a pulley of certain diameter. Modern belt drives are able to transmit power at an efficiency of 90-98%, averaging 95% [1]. Vee belts provided the opportunity for continuously variable transmission with their ability to work on pulleys of variable diameters, a useful advantage over other forms of transmission. However, the main disadvantage is the slip between belt and pulley which can limit the efficiency of the drive; the factors contributing to this are the belt profile, the friction and the amount of torque. This report investigates the relationship between the tensions in a stationary flat belt pulley and subsequently the torque and efficiency, comparing the experimental results with expected values calculated using the theory outlined below. 4. Theory Given the coefficient of friction  µ, vee belt angle 2ÃŽÂ ± and angle of contact ÃŽÂ ² (rad), the relationship between higher tension and lower tension in a slipping pulley, known as the belt tension ratio, is given by the following equation: [2] (equation 1) Given for a flat belt ÃŽÂ ± = 90 ° and knowing sin (90 °) = 1, this equation can be rewritten: (equation 2) It is this theoretical equation which the experimental results will be compared against in order to analyse the relationship between the belt tension ratio and coefficient of friction. 5. Method 5.1 Apparatus Belt drive system set up as shown above in figure 1, with the central pulley of radius 50mm and a load cell measuring with an uncertainty of  ­Ã‚ ­Ãƒâ€šÃ‚ ±0.005N. DC electric motor to provide initial rotational movement of the central pulley, measuring voltage (V) with an uncertainty of  ±0.05V and current (I) with an uncertainty of  ±0.005A. Masses, 100g each, to vary the load applied at the free end of the string Hand held optical tachometer capable of measuring rotational speed (à Ã¢â‚¬ °) of the pulley with an accuracy of  ±0.5rpm. 5.2 Procedure The free end of the string was placed accordingly to ensure the angle of contact, ÃŽÂ ², between the belt and pulley was à Ã¢â€š ¬/2. The motor supply voltage was set to 10V and it was made sure that the pulley was rotating in the correct direction by checking T2 > T1. The spring balance was zeroed before the minimum load, 100g, was placed on the free end of the string and a measurement for T1 recorded off the spring balance. 100g masses were then added individually until a maximum mass was applied and the value on the spring balance after the addition of each mass was recorded. These masses were then removed, the angle of contact changed, and the experiment then repeated for angles of à Ã¢â€š ¬, 3à Ã¢â€š ¬/2 and 2à Ã¢â€š ¬. The maximum mass was achieved when the motor was close to stalling but the voltage value still read 10V. When performing the experiment at the 3à Ã¢â€š ¬/2 angle of contact, values for current and pulley rotational speed were also measured after the addition of each 100g mass. The current (I) was measured by the digital multimeter while the rotational speed of the pulley (à Ã¢â‚¬ °) was measured using the hand held optical tachometer. 6. Results The tension after the pulley (T1) and the mass added to the free end of the string were recorded and collected in a table, which can be found in Appendix A. The values for the mass were converted from kg to N to give the corresponding tensions (T2). A graph of T2 against T1 (figure 2) was then drawn for all four angles of contact ÃŽÂ ². This experimental value was calculated from figure 3 to be 0.3269. Using this value and equation 1 for all four angles, a theoretical plot of the belt tension ratio was able to be produced and compared with the experimental results achieved at the four points, shown through figure 4. 7. Discussion It was expected that as the angle of contact increased, the value of T1 would decrease and therefore the value of the belt tension ratio would increase. It can clearly be seen from the experimental data points produced in figure 4 that the results from this experiment were as expected. Also from figure 4, an analysis of the experimental data points and the theoretical line of best fit shows a clear correlation between the two calculations, confirming the theory discussed during section 3 of the report. The slight differences found between these two forms of data, particularly at ÃŽÂ ²=3à Ã¢â€š ¬/2 where the largest error is found, can be accredited to systematic errors due to the measurements from the load cell. Observing figure 6, the motor efficiency shows a generally increasing trend though the curve begins to flatten out as T2 reaches 9.810N. This shows the relationship between torque and efficiency not to be linear but instead parabolic, demonstrating the idea of a peak efficiency at each contact angle. By differentiating the equation of the line of best fit we can calculate that the maximum efficiency is achieved at a torque of 1.627 Nm with this efficiency being 67.95%. This efficiency is significantly smaller than the modern day average of 95% stated in the introduction; this difference in values can be attributed to various factors affecting the calculations. Firstly, it was assumed that the motor driving the pulley was 100% efficient; in reality this would not be the case as there would be energy lost internally through friction, cooling systems and core losses. Secondly, this experiment was conducted using a constantly slipping flat belt as opposed to a more commonly used form of transmission such as a vee belt, where higher efficiencies would be anticipated. 8. Conclusion To conclude, the experiment outlined in this report was useful in demonstrating the relationship between tensions in a slipping pulley, successfully validating the theory from section 3 that belt tension ratio is related to angle of contact; as ÃŽÂ ² tends towards 2à Ã¢â€š ¬, the belt tension ratio tends towards a maximum due to an increased area of contact and consequently larger friction. In the experiment, a maximum efficiency of 67.95% was calculated at a torque of 1.627 Nm. The graph of efficiency against torque analysed in section 5 demonstrates a need to find the optimum torque of a system in order to achieve maximum efficiency from it. The findings from this experiment are statistically insignificant as the nature of the pulley does not correspond to common industry types. However, the experiment was useful in showing the basic relationships between angles of contact, belt tension ratio and efficiency found in belt drives and the effect slipping can have on the output of these systems. Appendix A Raw Data à Ã¢â€š ¬/2 à Ã¢â€š ¬ 3à Ã¢â€š ¬/2 2à Ã¢â€š ¬ Weight (kg) T2 (N) T1 (N) Current (A) Speed (revs/min) T1(N) T1(N) T1 (N) 1.0 9.810 5.80 3.8 1218 3.40 1.70 0.9 8.829 5.20 3.5 1239 3.05 1.50 1.15 0.8 7.848 4.60 3.2 1256 2.70 1.35 1.00 0.7 6.867 4.00 2.9 1280 2.40 1.15 0.90 0.6 5.886 3.45 2.6 1308 2.05 0.95 0.75 0.5 4.905 2.85 2.3 1340 1.70 0.80 0.60 0.4 3.924 2.25 2.0 1370 1.35 0.60 0.45 0.3 2.943 1.65 1.7 1399 1.00 0.40 0.35 0.2 1.962 1.15 1.3 1429 0.65 0.25 0.25 0.1 0.981 0.5 1.0 1470 0.30 0.10 0.10 [1] Carlisle Power Transmission products, Inc., Energy loss and belt efficiency, [Online]. Available: http://www.clark-transmission.com/images/pdf/carlisle/energy_loss_and_belt_efficiency.pdf. [Accessed 9 February 2016]. [2] J. Darling, ME 10010 Solid mechanics 2 Belt Drive Labratory Exercise, University of Bath, 2016. [3] University of Geulph, Department of Physics, What is torque?, [Online]. Available: https://www.physics.uoguelph.ca/tutorials/torque/Q.torque.intro.html. [Accessed 16 February 2016]. [1] PIX Transmissions Limited, Belts Brief history and types, [Online]. Available: http://www.pixtrans.com/blog/belts%E2%80%93brief-history-and-types.html. [Accessed 9 February 2016]. [2] Groschopp, Efficiency and losses in electric motors, 24 March 2015. [Online]. Available: http://www.groschopp.com/efficiency-and-losses-in-electric-motors/. [Accessed 10 February 2016]. [3] Habatec, Introduction to the power transmission flat belt drive, 2011. [Online]. Available: http://www.habatec.net/HNet/HabaTEC.nsf/vwWebContent/FF5800BDAD1854E0C12571CA0028442B?OpenDocument. [Accessed 10 Feb 2016]. [4] IHS Engineering360, Flat belt pulleys, [Online]. Available: http://www.globalspec.com/learnmore/motion_controls/power_transmission/flat_belt_pulleys. [Accessed 15 February 2016]. [5] J. Darling, ME 10010 Solid mechanics 2 Belt Drive Labratory Exercise, University of Bath, 2016. [6] V. R. Chennu, Belt drives types, advantages, disadvantages, 31 October 2015. [Online]. Available: http://me-mechanicalengineering.com/belt-drives-types-advantages-disadvantages/. [Accessed 15 February 2016].